Apple to Address Customer Complaints About Overheating iPhone 15 Models
Apple announced on Saturday that it will release a software update to resolve customer complaints regarding the latest iPhone 15 models, which have been reported to run hot. The company attributed the overheating issue to a combination of bugs in iOS 17, bugs in certain apps, and a temporary set-up period.
An Apple spokesperson explained that the initial days after setting up or restoring the device may cause it to feel warmer due to increased background activity. Additionally, a bug in iOS 17 has been identified and will be addressed in the upcoming software update. Furthermore, recent updates to third-party apps have been causing system overload, and Apple is collaborating with app developers to roll out fixes.
Following the release of the new iPhone 15 models, users expressed their concerns about the devices overheating on various platforms including Apple’s forums, Reddit, and social media. Even ‘s review of the iPhone 15 Pro Max acknowledged the device’s tendency to get hot.
Apple clarified that the overheating issue is not related to the design of the new high-end models, which feature a titanium enclosure with an aluminum frame for enhanced repairability. Instead, the company points to specific app bugs and an iOS bug that can be resolved through software updates. Apple assures users that addressing the issue will not compromise the devices’ performance.
According to Apple’s website, users may notice increased warmth during device set-up from a backup, wireless charging, usage of graphics-intensive apps or games, or streaming high-quality video. The company emphasizes that devices are safe to use as long as they do not display a temperature warning.
Continued High Demand Despite Heat Issues
Despite the reported heat issues, the new iPhone 15 models continue to sell well, with extended ship times and long queues observed outside Apple stores on launch day. JPMorgan analysts noted that lead times for the iPhone 15 Pro Max, 15 Plus, and 15 are higher compared to their predecessors, and the iPhone 15 Pro Max currently has the longest lead time ever recorded.
However, Ming-Chi Kuo, a notable Apple supply chain analyst, expressed concerns about the heat problem potentially impacting sales. Apple has faced similar launch issues in the past, such as the iPhone 4’s call dropping flaw, Apple Maps’ initial unreliability, and the iPhone 6’s bending issue. Nevertheless, these incidents did not significantly affect the company’s long-term prospects.